Language Access

Meeting Your Communication Needs

Patients with communication assistance needs will find support through our Language Services Department. They are here to coordinate communication and language assistance through written document translation and telephonic, video relay, and on site interpretation for our LEP (limited English proficient) patients. Language assistance services and assistive devices are also available for people with vision, hearing, or speech assistance needs. All services provided by Language Services are at no cost to the patient.

If you would like information about or assistance from our Language Services Department, contact your healthcare provider.

Benefits of an Interpreter

• Qualified medical interpreters ensure messages are delivered completely and accurately. They are specialized in interpreting medical discussions and have thorough knowledge of medical terminology.
• They remove cultural biases and promote neutrality between all parties.
• They maintain patient confidentiality.

Correct and effective interpretation removes the “guesswork” from receiving treatment. Providers are able to fully understand and assess the patient’s needs, resulting in clarity of diagnosis and treatment.

Living Our Mission

At CHI Health, we are committed to compassion and healthcare. The Language Services Department assists the medical team in taking on the burden of finding an interpreter. They are also a resource for staff, encouraging cultural competency and removing language barriers - allowing providers to focus solely on the treatment and well-being of patients.

Interpreting Vendors

CHI Health partners with telephonic, video relay, and on site interpreting service vendors. These services are available throughout our CHI Health facilities, and the telephonic and video relay interpreters can be accessed 24/7.